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FAQs

Payment & Settlement
Q: What payment methods are supported?

       A: Visa/MasterCard/Amex credit cards, Google Pay, Apple Pay, and local payment tools in select countries.

      A: Possible reasons:

  1. Your card is not enabled for cross-border payments.

  2.  Insufficient credit limit.

  3. Network latency.

          Recommendations: Try a different payment method or contact your card issuer to confirm permissions.

      A: You can switch the display currency (e.g., USD/EUR), but actual payments are settled at your bank’s real-time exchange rate. The final amount will reflect on your credit card statement.

      A: This may be due to a pre-authorization hold (typically released within 1-3 business days) or currency conversion fees. If the discrepancy exceeds 5%, please contact customer support with a screenshot for verification.

Q: Will I be notified if a product is out of stock?

      A: Inventory is updated in real-time before payment. If an item becomes unavailable after order placement, you’ll receive email notification within 24 hours with a full refund.

      A: Orders are typically shipped within 72 hours after payment confirmation.

     A: Product modifications aren’t permitted after order submission – please place a new order for item changes.

         Address changes may be requested through customer service before shipment. After dispatch, contact the carrier directly for assistance.

      A: Track your order through:

           1. Your account’s “My Orders” section

           2. Links in your order confirmation email

Q: How is shipping calculated? Is there a free shipping policy?

       A: Currently, all our orders are covered under a free shipping policy.

            Additional Context (Optional): This policy applies to all regions and product categories, with no minimum purchase requirement. 

      A: Standard delivery takes 7-20 days. After shipment, the system will automatically send you a tracking number. You can check the status using your order number or tracking number via the logistics inquiry link: https://mankoda.com/track-your-order/ (clickable link).

      A: If customs authorities request additional documentation (e.g., ID verification), our customer service team will notify you via email. You may apply for compensation (e.g., coupons) if delays exceed 10 business days.

      A: Take photos of the package within 48 hours of receipt and contact customer support with your order number, photos, and a description. After verification, we will arrange for re-shipment or issue a full refund (including shipping fees).

Q: What is the return window? Which items are non-returnable?

      A:

          1. 15-day return period from delivery date

          2. Return requirements: Unused products with intact tags

          3. Gift policy: Free gifts must accompany returned items (refund deductions apply for missing gifts)

          4. Non-returnables: Customized products 

      A:

          1. Customer responsibility: Non-defective returns

          2. We cover: Defective items/wrong shipments

      A:

         1. Processing timeline: 3-5 workdays after warehouse receipt

         2. Payment method: Original payment channel refund

         3. Bank variance: Credit cards may require 3-15 workdays

Q: Is the website secure? How is my information protected?

      A: Your security is ensured through:

           1. Full-site HTTPS encryption for all data transmissions.

           2. PCI DSS-compliant payment processing for transactions.

           3. Third-party financial custody: Credit card details are exclusively handled by Stripe and never stored on our servers.

    If you have any other questions, please feel free to contact us:   customerservice@mankoda.com

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